- Shipping Info
How long will my order take to ship?
Orders within the U.K will be sent 1st Class Royal mail within 2-3 business days, and typically take 3-5 days for delivery.
International orders take 1-3 business days to process and another 2-4 weeks for delivery.
If your package is returned to us for any reason, we will notify you by email. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and credit card transaction fees.
How can I check my order status?
Just email firstname.lastname@example.org with the name and email address used for the order.
What if I need to change my shipping address for an order?
Please email email@example.com
If the order is still pending, we can change it, just please provide your PayPal transaction ID (you can find it in your receipt from PayPal, or by logging in to your PayPal account). If the order has already shipped, then you must grab it from the original address.
We may or may not insert unusual scraps of scrawl, hand drawn pictures, buttons and equine paraphernalia into the package. Items such as this are intended to enhance your listening experience, but will may just be confusing.
- Return Policy
We offer an Exchange Only Return Policy. Customer must pay for shipping to and from, unless the item is exchanged due to a defect or shipping error on our part. Please email firstname.lastname@example.org in advance to determine shipping costs.
Exchanges are sent to:
The Premises Studios
209 Hackney Road